Technologies Associates Inc. (NTA) agrees to provide a unique contract
deliverable warranty program, patterned after hardware contracts.
This program consists of guaranteeing our deliverable products by
providing a three-month warranty on all formal deliverables produced
under contract to our clients.
begin the warranty process on new Delivery Orders (DOs) or contracts.
NTA will develop a Plan Of Action and Milestones (POA&M) and
a detailed deliverable format, and present this data to the Contracting
Officer's Representative (COR). Upon approval by the COR, the POA&M
will amplify the performance of the DO and generation of the deliverables.
Upon completion of the deliverables, they will be formally presented
to the COR for review. The COR serves as the determining official
on the merit of the deliverable and compares it to the CDRL requirements.
In the event the COR or the COR's supervisor are not totally satisfied
with the deliverables provided, NTA will correct the deliverable
at no cost to the client, if written notification is provided within
three months after the original submission date of the deliverable.
Additionally, any subsequent submission of a warranted deliverable
will be rewarranted each time it is resubmitted. If, after two revisions,
the COR is still not satisfied with the deliverable, NTA reserves
the right to request a determination by a three-member client board
as to the requirements for finalizing the product. NTA will willingly
comply with the findings of the board.